Definitions:

 

Consumer - a person who purchases goods and services for personal use.

 

Business - an organisation or enterprising entity engaged in commercial, industrial, or professional activities.

 

Sole Trader - a person who is the exclusive owner of a business or self-employed, entitled to keep all profits after tax has been paid but liable for all losses.

 

Customer - the recipient of a good, service or product from the company. 

 

Company - MIPA Solutions.

 

Supplier - a person or organisation that provides something needed to MIPA Solutions such as a product or service.

 

Manufacturer - a person or company who make/create goods for sale.

 

 

Payments 

 

Payment should be made in the full amount by the customer on or before the date stated on the invoice. Payments should be paid via BACS transfer to the company account – details provided on invoice. Credit card or cash payments will not be accepted as form of payment by the company.

 

Scope of works 

 

If scope of works defers from originally agreed specification, any form of written communication as to the acceptance of these new terms will be recognised as confirmation and any additional costs that this will incur.

 

Payment in Advance (PIA)

 

PIA may be required and agreed between the customer and company prior to works commencing.

 

Materials

 

If materials are supplied by the customer and are insufficient, incorrect or not available upon the agreed start date, a compensation fee penalty may apply (at the discretion of the company) to cover any additional costs or losses sustained by the company. 

 

Warranty

 

Services provided and installations completed by the company are subject to a ninety (90) day warranty upon completion. Products, materials or equipment damaged during transit or faulty upon arrival will not be covered under the warranty of the company. Exceptions may be made if the products are covered under the warranty of the supplier or manufacturer, or a return or exchange will not be entertained. 

 

Late Payment Penalty.

 

Consumers: At the discretion of the company - in addition to the final sum of the invoice balance, if any payment is not timely made by the due date, in addition to the sum due there shall be a late payment penalty due in an amount equal to four (4%) percent (above the base rate of The Bank of England) of the payment due for each day after the date due through and including the date paid. If any payment by customer remains unpaid for a period of thirty (30) days following the due date, the company may declare all remaining unpaid sums due, and proceed to foreclose on all collateral securing customer’s obligations as described herein. Late reminder fee penalties will not be charged. Compensation fee penalties may be incurred by the customer to cover any additional costs (to) or losses sustained by the company.

 

Businesses and Sole Traders: In addition to the final sum of the invoice balance, if any payment is not timely made by the due date, in addition to the sum due there shall be a late payment penalty due in an amount equal to eight (8%) percent of the payment due for each day after the date due through and including the date paid. If any payment by customer remains unpaid for a period of thirty (30) days following the due date, the company may declare all remaining unpaid sums due, and proceed to foreclose on all collateral securing customer’s obligations as described herein. A reminder fee penalty will be charged following declaration of all unpaid sums due, thirty (30) days after the due date, as stated above: debt below £1,000: fixed fee £40; debt at least £1,000 but less than £10,000: fixed fee £70; debt £10,000 or more: fixed fee £100. A compensation fee penalty will apply to the customer to incorporate any reasonable costs of recovering the debt or losses to the company incurred, less the Fixed Fee.